Complaint procedure

The complaints procedure is also part of the general conditions

16.1. All legal relationships with shall be governed exclusively by Dutch law.

16.2. The competent judge in’s place of business has exclusive jurisdiction to hear disputes, unless the law prescribes otherwise.

16.3. The parties will only appeal to the courts after they have done their utmost to resolve a dispute between themselves.

16.4 It is always possible that something does not go quite as planned. We advise you to first make complaints known to us by sending an e-mail to If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.