Yes we do, delivery times depend on your shipping country.

1. The Netherlands

• Shipping Partner: MyParcel (PostNL network)
• Delivery Time: 1-2 business days
• Delivery Days: Monday to Saturday until 21:30
• Tracking: Track & Trace code provided upon dispatch.

2. Europe

• Shipping Partner: MyParcel (PostNL International Network)
• Delivery Time: 3-7 business days, depending on the destination country.
• Tracking: Track & Trace available for most European destinations.
• Note: Customs clearance may cause additional delays for non-EU countries.

3. Worldwide

• Shipping Partner: MyParcel (PostNL International Network)
• Delivery Time: 7-14 business days, depending on the destination country and customs processing.
• Tracking: Track & Trace available for most destinations.
• Note: International customs procedures and import regulations can impact delivery times.

Important: Delivery times are estimates and subject to factors like stock availability, holiday seasons, and unforeseen shipping delays. For the latest updates, check the Track & Trace link sent with your order confirmation.

Once your order has been dispatched, you will receive an email containing your tracking link and estimated delivery date. If you have an account with us, you can also check the status of your order by logging into your account.

Once your order is dispatched, you will receive a confirmation email with a Track & Trace link. Use this link to monitor your shipment's progress. If you haven't received the email, check your spam folder or contact our customer service team.

If your order hasn’t arrived within the expected delivery time, first check the Track & Trace status. Delivery delays can occur due to high shipping volumes, customs checks, or other unforeseen events. If the issue persists, contact our customer service team for assistance.

If you need to change your delivery address, contact our customer service team as soon as possible. If your order hasn’t been shipped yet, we’ll update the address. Unfortunately, once an order is dispatched, we cannot modify the shipping details.

If you experience any issues with your Flipz Bluetooth speaker, follow these steps:

1. Check the Manual: Refer to the user manual for troubleshooting tips.
2. Restart the Device: Turn the speaker off and on again to reset it.
3. Contact Customer Support: If the problem persists, reach out to our customer service team with your order number, a description of the issue, and any relevant photos or videos. We’ll assist you with troubleshooting, repairs, or replacements if applicable.

Note: Flipz products come with a standard warranty. Check our warranty policy for more details.

You can reach our customer service team via:

• Email: support@flipz.nl

We aim to respond to all customer inquiries within 1-2 business days. During busy periods or holidays, response times may be slightly longer. We appreciate your patience and will do our best to assist you as quickly as possible.

Yes, we accept returns and exchanges within 14 days of delivery. The product must be unused, in its original packaging, and in resalable condition. To initiate a return, contact our customer service team with your order details. Please note that return shipping costs are the customer’s responsibility unless the product is faulty or incorrectly delivered.

Flipz offers customization to align with your company's corporate identity, including logo placement, color schemes, and other branding elements. These personalized speakers are ideal for giveaways, contests, corporate gifts, trade shows, product launches, and business events, helping to enhance brand presence and engagement.

To inquire about customization options and pricing, including bulk order discounts, please fill out the contact form on our branded speakers page with your first name, last name, email, phone number, company name, and specific requirements. A Flipz representative will reach out to discuss your needs in detail.

Yes, Flipz ships branded speakers worldwide, allowing your brand to reach a global audience. Each speaker is meticulously handcrafted in Groede, the Netherlands, ensuring high-quality craftsmanship for your customized order.